What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - TPM Data

Subject: Survey Results: Ticket Completion Survey Customer Feedback - TPM Data - Kathy Pyszka (Kathy Pyszka)

pop up issue tpm data customer feedbackSurvey Name:             Ticket Completion Survey Customer Feedback - TPM Data

Company Name:              Kathy Pyszka

Ticket:                  T20260130.0008 - Pop-up "issue with TPM data"

Ticket Contact:          Kathy Pyszka

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Feb-02-2026 2:51 PM (CST) / Feb-03-2026 6:59 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Danielle was very helpful and friendly and understood my concerns.

Matt could not have been more helpful to me and spoke with me so that I could understand what had happened and how he had resolved the issues.  He is a great technician.

Details
Category: Customer Feedback