What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - EDR Scanning

Subject: Survey Results: Ticket Completion Survey - Bryan Guenther (Bryan Guenther) Customer Feedback - EDR Scanning

14 day edr scanning periodSurvey Name:             Ticket Completion Survey

Company Name:              Bryan Guenther

Ticket:                  T20260116.0011 - Customer Feedback - EDR Scanning

Ticket Contact:          Bryan Guenther

Ticket Primary Resource: Pypno, Andrew

Survey Sent / Completed: Jan-30-2026 10:44 AM (CST) / Feb-07-2026 6:26 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue of 14 day EDR Scanning?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Overall great experience.  Good explanations for us since we don’t know much about purchasing a computer.

Managed EDR

Managed EDR - Endpoint Detection & Response

Managed EDR – Endpoint Detection and Response

managed edr endpoint detection responseCPCC’s Endpoint Detection and Response (EDR) managed service prevents, detects, and quickly responds to ever-changing cyber threats with behavioral AI threat detection, automated remediation, and rollback. Powered by SentinelOne®, an EDR solutions leader, Connecting Point ensures the EDR solution is updated and running correctly at all times.

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Category: Customer Feedback