What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - New Laptop & Data Transfer

Customer Feedback - New Laptop & Data TransferSubject: Survey Results: Ticket Completion Survey - United Way of IL Valley Inc (Betha Ghighi)

Survey Name:             Customer Feedback - New Laptop & Data Transfer Ticket Completion Survey

Company Name:              United Way of IL Valley Inc

Ticket:                  T20251202.0004 - S/O 67743 - United Way of IL Valley - New Laptop

Ticket Contact:          Betha Ghighi

Ticket Primary Resource: Staats, Matt

Survey Sent / Completed: Dec-19-2025 8:11 AM (CST) / Dec-19-2025 9:09 AM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Thank you CPCC, the process of getting a new laptop and transferring my data went smoothly. Everyone was extremely helpful and responsive to my questions afterward.

We appreciate our Customer Feedback - New Laptop & Data Transfer.  You too can get these 5-star services at Connecting Point!  Contact Us today!

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Category: Customer Feedback