What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - Computer Setup

Customer Feedback Computer Setup and Managed ServicesSubject: Survey Results: Ticket Completion Survey - Cindy Lock (Cindy Lock) Customer Feedback - Computer Setup

Survey Name:             Ticket Completion Survey

Company Name:              Cindy Lock

Ticket:                  T20260216.0019 - S/O 67953 - Cindy Lock - Customer Feedback - Computer Setup (New) & Managed Services

Ticket Contact:          Cindy Lock

Ticket Primary Resource: Corsale, Joseph

Survey Sent / Completed: Feb-26-2026 2:00 PM (CST) / Feb-26-2026 4:18 PM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: John and Joseph are great listeners, communicators, and service providers. Super happy with the help I've received in setting up my small-business home office.

This feedback reinforces our commitment to responsive communication, technical excellence, and personalized service. Setting up a small-business home office requires more than simply installing equipment—it involves secure configuration, network optimization, backup strategy, and proactive monitoring to ensure long-term reliability.

Connecting Point specializes in complete business technology solutions, including new computer deployment, Microsoft 365 setup, cybersecurity protection, managed services monitoring, data backup, and ongoing help desk support. Whether supporting a home-based entrepreneur or a growing commercial organization, our team delivers scalable IT solutions designed for productivity, security, and peace of mind.

We appreciate Cindy’s trust in our team and her willingness to recommend our services. If you or someone you know is looking to streamline technology, improve security, or implement proactive IT management, Connecting Point is ready to help. Our goal is simple: dependable technology, delivered with professionalism, expertise, and local support you can count on.

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Category: Customer Feedback