What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - Computer Hacked

customer feedback computer hackedCustomer Feedback - Computer Hacked

Subject: Survey Results: Ticket Completion Survey - Merle Norman Cosmetics (Tiffany Lamps)

Survey Name:  Ticket Completion Survey

Company Name:              Merle Norman Cosmetics

Ticket:                  T20260220.0015 - Computer Hacked

Ticket Contact:          Tiffany Lamps

Ticket Primary Resource: Blom, Jeremy

Survey Sent / Completed: Feb-25-2026 5:47 PM (CST) / Feb-26-2026 9:50 AM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Customer Feedback - Computer Hacked - My business computer was hacked & Connecting Point came to the rescue! Danielle turned a very stressful situation completely around. She was able to remote into my computer and clean it out immediately! I am so grateful for the excellent service!!

If you experience the same problem, give us a call to restore your computer's integrity and safe use quickly.  Give us a call at 815-223-1052.

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Category: Customer Feedback