What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - New PC Config

customer feedback iv fence pool pc config setup deliveryCustomer Feedback - New PC Config

Survey Name:             Ticket Completion Survey
Company Name:              IL Valley Fence - Pool Inc.
Ticket:                  T20251008.0013 - SO# 67544 - IL Fence & Pool Inc - New Computer - Config & Delivery/Setup
Ticket Contact:          Linda Kreiser
Ticket Primary Resource: Bogle, Liam
Survey Sent / Completed: Nov-04-2025 11:17 AM (CST) / Nov-04-2025 3:46 PM (CST)
Survey Score:            5.00 out of 5.00

Customer Feedback - New PC Config/Setup - Illinois Valley Fence & Pool
========== Survey Results ==========
Question: How would you rate the timeliness of the initial response to your issue?
Response: 5
Question: How would you rate the timeliness of the resolution of your issue?
Response: 5
Question: Was the problem or task resolved to your satisfaction?
Response: 5
Question: How would you rate the support representative's ability?
Response: 5
Question: How would you rate the support representative's professionalism?
Response: 5
Question: How satisfied were you with the overall service you received?
Response: 5
Question: Would you recommend us?
Response: Yes
Question: Tell us about your experience
Response: Liam is very good at what he does. I was worried about losing info, and after talking to him, I had no reservations that the job was going to be done right. Good job!

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Category: Customer Feedback