Careers at Connecting Point Computer Center
Employment
Connecting Point Computer Centers are seeking qualified applicants for positions within the company.
See the opportunities below.
To apply for a position, mail your cover letter and resume to Connecting Point to Jeff Borelli, President. If you're as excited about what you do as we are, you belong at Connecting Point Computer Centers. Because what you do will include hundreds of products used in hundreds of ways to make businesses work. Connecting Point needs creative, hard-working people who are willing to step out of the box, to find new and better solutions for our clients. You could be one of them.
Current job openings:
Help Desk Technician
Job Brief:
We are looking for a Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. In addition, you will monitor our Managed Services program to proactively address issues as they arise.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Create tickets and record event in ticketing system
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Proactively monitor data backup alerts and managed services software to be able to address issues as they arise.
Requirements:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Two years of experience in a Computer Science or relevant field
Benefits include:
- Health Insurance
- Disability insurance
- Life insurance
- 401(k) pension plan
- Paid Holidays and vacations
- Paid training
- Hourly wage based on experience
- Performance-based bonus program
Help Desk Technician
Job Brief:
We are looking for a Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. In addition, you will monitor our Managed Services program to proactively address issues as they arise.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Create tickets and record event in ticketing system
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Proactively monitor data backup alerts and managed services software to be able to address issues as they arise.
Requirements:
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- Two years of experience in a Computer Science or relevant field
Benefits include:
- Health Insurance
- Disability insurance
- Life insurance
- 401(k) pension plan
- Paid Holidays and vacations
- Paid training
- Hourly wage based on experience
- Performance-based bonus program
Job Type: Full-time
- Pay: $18.00 - $25.00 per hour
- Expected hours: 40 per week
- Apply now to join our team.
If you enjoy solving problems, supporting people, and working with technology in a fast-paced environment, we’d love to hear from you!
Apply now on Indeed to join our team.
- Details
- Written by: CPCC & IVNet
- Category: Employment
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