Hardware & Software Support
Hardware & Software Support
What is an (HMO) Hardware Maintenance Option?
This is Connecting Point Computer Centers In-House/On-Site Maintenance Option, which enhances the manufacturer's warranty to 2 or 3 years of parts & labor.
What does it do for me?
It prevents unexpected repair bills and protects your investment in your computer equipment.
Are there different HMO plans?
Yes, the (Gold Plan) carry-in plan covers all parts and labor while the On-Site (Platinum Plan) covers all parts and labor plus travel time and mileage.
When must the HMO be purchased?
The HMO must be purchased at the time of sale or invoice. It must appear as a line item on the invoice.
What does the HMO not cover?
The HMO does not cover all software-related problems including operating system software and or application software loaded or preloaded on the computer.
What are the benefits to me?
Some of the benefits would include complete parts and labor coverage, no additional or hidden costs, low upfront purchasing cost and peace of mind.
Is this option transferable?
Yes, this HMO is transferable, which increases the resale value of your equipment.
Hardware Maintenance Options
Covered under Warranty
Carry-In - Covers all parts & labor.
On-Site - Covers all parts & labor plus travel time and mileage.
NOT COVERED under Warranty
ALL SOFTWARE related problems are not covered under any warranty. These problems will be billable at our normal labor rate.
Cost of Maintenance
Cost of maintenance is determined by a percentage of the selling price of the computer-related hardware, with on-site including an additional on-site fee based on the customer's location from Connecting Point in Peru, IL.
All service work is scheduled and performed out of our main office in Peru. Please contact our service manager at (815) 223-1052 to schedule an appointment or to find out the status of your repair.
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- Written by: CPCC & IVNet
- Parent Category: Solutions
- Category: Hardware & Software Support
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