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What our clients say

five star ratings is our goal of client satisfaction

Receiving feedback from our customers and clients is awesome.  We value their comments and suggestion.  It is extremely valuable information that helps us continue to be the best providers to each and every client.   After each service a client survey email is sent.  We review every response with the highest regard.  All feedback is shared with our staff to ensure the highest standards are met.    The following are responses received from our wonderful clients and customers.

Customer Feedback - Outlook Issues for United Way of Eastern LaSalle County

Subject: Survey Results: Ticket Completion Survey - United Way of Eastern LaSalle County (Sally Honiotes)

Survey Name:             Ticket Completion Survey

Company Name:              United Way of Eastern LaSalle County

Ticket:                  T20230817.0005 - Outlook Issues

Ticket Contact:          Sally Honiotes

Ticket Primary Resource: Johnson, Devin

Survey Sent / Completed: Sep-01-2023 9:14 AM (CST) / Sep-01-2023 9:21 AM (CST)

Survey Score:            5.00 out of 5.00

========== Survey Results ==========

Question: How would you rate the timeliness of the initial response to your issue?

Response: 5

Question: How would you rate the timeliness of the resolution of your issue?

Response: 5

Question: Was the problem or task resolved to your satisfaction?

Response: 5

Question: How would you rate the support representative's ability?

Response: 5

Question: How would you rate the support representative's professionalism?

Response: 5

Question: How satisfied were you with the overall service you received?

Response: 5

Question: Would you recommend us?

Response: Yes

Question: Tell us about your experience

Response: Devin was great to work with!  He was very easy to talk with and took the time to really listen to my "non-tech" talk---and figure out what I was saying/trying to fix.  Some tech people can make you feel "dumb"---Devin did not once make me feel that way.  I will absolutely recommend you to others! THANK YOU DEVIN!! 

Details
Category: Customer Feedback