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HP Safety Announcement Recall & Replacement 2017

As a HP Silver Partner, we at Connecting Point want to insure our business partners are informed when important safety announcements are issued.

Please don’t hesitate to contact us if you have any questions or concerns with regards to this notice.

Thank you. Your Connecting Point team.

Important Update: Safety Announcement, 2017

Expansion of the HP Notebook Computer Battery Safety Recall and Replacement Program announced in June 2016 – Additional Batteries Affected

HP urges customers to recheck all potentially affected products.

You are receiving this notice because in cooperation with various government regulatory agencies, HP has announced an expansion of its ongoing worldwide voluntary safety recall and replacement program for specific notebook computer batteries, which was announced in June 2016. The program has been expanded to include additional batteries that were shipped with the same notebook products.

The affected batteries were shipped with specific HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion Notebook Computers sold worldwide from March 2013 through October 2016 and/or were purchased as accessories or spares, or provided as replacements through Support.

The batteries have the potential to overheat, posing a fire and burn hazard to customers. Because affected batteries pose a fire and burn hazard, it is extremely important to check whether your battery is affected.

HP's primary concern is for your safety. It is essential to recheck your battery, even if you did so previously and were informed that it was not affected. Note: if you have already received a replacement battery, you are not affected by this expansion.

Please go immediately to the HP Battery Recall website at: http://www.HP.com/go/batteryprogram2016 to check if your battery is affected by this expanded recall program. If the validation process indicates that your battery is affected, cease use of the battery immediately and remove it from the notebook. HP will provide a replacement battery for each verified, affected battery at no cost. You may continue to use your notebook without the battery installed by connecting the notebook to external power.

Note: The validation process may show that your battery is not affected by this expanded recall program, in which case you may continue to use the battery in your possession, and a replacement is not necessary.

We apologize for any inconvenience this may have caused you.


HP Inc.

  • Last Modified: Sunday 10 June 2018, 11:52:07.

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