Do you need help learning or installing Dragon? Do you have a technical problem you need support for?

Most likely the answer will be yes.   

We have been certified to sell and train users with DragonNaturally Speaking for 10 years. The program has come a very long way since then.  If you used or saw a demonstration of Dragon before version 8, you need to see it in action now. Not only is the program faster and more accurate, the interface is easier to use and more intuitive.  

Just like learning anything else, DragonNaturally Speaking will require your time to learn and get familiar with how to use the tools provided in it. No one ever opened Microsoft Word for the first time and wasn't confused! The program is easy to use, but a little training will help you become more successful quicker!  

We recommended a minimum of 8 hours of training for any type of new DragonNaturally Speaking user. We will within this time get you acclimated to the interface, learn the most commonly used commands, learn how to correct mis-recognition mistakes and how to talk to your computer. Remember it is a computer you're talking to, not a person.   

The computer will only hear what you tell it, not what you meant contextually. It can learn what you meant over time of hearing how you speak. If it does not understand you it may not be that you said it wrong, just that there are different ways of interpreting what you said. For example, if you say: Let us entertain you, it may interpret: Lettuce entertain you. That is wrong, but phonetically it is correct. We teach you how to best correct those kind of mistakes as well as train it to your own custom vocabulary (names, places, acronyms. etc.)  

The time you spend on professional training will far out weigh the cost of your own frustration of improper skills or techniques that may lead to you giving up and quitting the program entirely. You will essentially learn a new way of working with Dragon software and in the long run save time and money.  

If you have custom forms or applications that you want to use Dragon with, we can also develop the process for you, or teach you how to do that as well.  

In order for you to use DragonNaturally Speaking it must be properly installed. The majority of support calls we receive are due to improper installation, insufficient computer specifications and improper headset or microphone configuration.  

To find your pc system has the minimum system recommendations, follow these steps:  

• To find System Properties: Minimize all open applications so you only see your desktop. RIGHT click on the "My Computer" icon. LEFT click on Properties. The General tab should indicate the System Properties and operating system and the last few lines of this page should tell you what kind of processor and how much RAM you have.
• To check for the amount of free space on your hard drive Return to your desktop and double-click on “My Computer” icon. Right-click on the C: drive and choose properties. A pie chart will indicate the amount of free space available.

• To determine the kind of sound card you have: you need to access your Control Panel. One way to do this is click on the "Start Menu", click on the "Settings" and then "Control Panel". Double-click on the icon that says, "Sounds and Audio Devices" or it also might say "Multimedia" or it also might say "Sounds". Click on the "Audio" tab, your sound card (or sound chip) will be the default device listed under "Sound Recording".
• To find the version of MS Office: Launch Microsoft Word. Click the “Help” menu. Choose “About Microsoft Word”. A splash screen will appear indicating the version of Microsoft Word (and MS Office). If you do not have Word installed, follow the same instructions for Outlook or Excel. If you do not have MS Office installed.

Optimal System Recommendations:

If you experience problems with the microphone headset or any device you are using, check out the audio set up wizard and test the sound level and quality of sound. If your score is less that 20, you may want to consider a higher quality microphone or usb device. 

On-going support and single instance support is available through our support department for DNS. We have several options available and can be provided over the phone, onsite or remotely if applicable. 

Contact us today at 815-223-1052 or our location at 1622 4th Street in Peru to set up a training program.

Solutions for You - Dragon Naturally Speaking